At Party Smarty, we take pride in providing high-quality personalized party supplies. Due to the custom nature of our products, we do not accept exchanges or returns. However, we are committed to ensuring you receive your items in perfect condition.

Policy Details:

Exchanges or Returns:

Personalized products cannot be exchanged or returned once an order has been placed and processed.

Damages or Defects:

If you receive a damaged or defective product, please follow these steps:

Unboxing Video: Record a clear unboxing video within 24 hours of receiving your order. The video should clearly show the packaging and the defect or damage.

Contact Us: Send the unboxing video to our customer service team at 7558677854.

Assessment and Resolution:

Upon receiving your unboxing video, our team will assess the situation to determine the cause of the defect or damage.

If the issue is determined to be from our end, we will dispatch a new item to you within 1-2 business days at no additional cost.

We appreciate your understanding and cooperation in helping us ensure the quality and satisfaction of our products. If you have any questions or need further assistance, please do not hesitate to contact us.

Thank you for choosing Party Smarty!