Shipping policy
General Information
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Order Processing Time:
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For Non-Customized Regular Products - All orders are processed within 1-2 business days if no customization is involved and then will be dispatched.
- For Customized products - All customized products will be processed in 3-4 business days and then will be dispatched
Please Note: Orders are not processed or shipped on weekends or holidays.
Shipping Rates and Delivery Estimates
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Shipping Rates:
- Shipping on all orders below Rs.500 will be Rs. 99
- Shipping on all orders above Rs. 1000 will be free
- Shipping is calculated at checkout
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Delivery Estimates
- Product Type - For Metro Cities, Non- Customized Regular Products - 6-8
- Business Days, Customized Products - 8-10 Business Days
- Product Type - For Non-Metro Cities, Non- Customized Regular Products - 7-10
- Business Days, Customized Products - 9-10 Business Days
Please note that delivery times are estimates and may vary based on your location and unforeseen delays with the carrier.
Order Tracking
- Once your order has shipped, you will receive a confirmation email with a tracking number and link to track your package.
Delays and Issues
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Weather Delays: Please note that we are not responsible for delays caused by adverse weather conditions.
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Carrier Delays: We will do our best to ensure timely delivery, but we are not responsible for delays caused by the carrier.
- Lost or Damaged Packages: If your package is lost or arrives damaged, please contact our customer service team at 9890000477 within 7 days of the estimated delivery date.
Changes and Cancellations
- Order Changes: If you need to change your shipping address or items in your order, please contact us as soon as possible at 9890000477. We will do our best to accommodate your request, but we cannot guarantee changes if the order has already been processed.
Shipping Partners
- Your parcel will be delivered to you via our shipping partners depending on your location. Our partner is - Delhivery
NOTE: We won't be responsible for any delays caused by the courier company in delivering the parcel.
Contact Us
- For any questions or concerns regarding your shipment, please contact us at:
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Email: support@partysmarty.in
- Phone: +91 9890000477